ITIL Definition
o Elements of ITIL
o The Functional Components of the Library
o ITIL Benefits
o ITIL Benefits Prioritization
The ITIL You Are Already Doing!
o Identifying IT Management Processes
o Process Adjustments
o Process Enhancements for ITIL
o Process Initiation for ITIL “Gaps”
ITIL Integration “Do’s and Don’ts”
The ITIL Implementation Plan
o Maturity Assessments – What Do You Have Today
o ITIL Analysis
* What to continue doing
* What to change
* What integration opportunities exist
o Iterative Implementation
o Change Effectiveness Assessment
o Process Management Planning
The Compliance Management Process
o What to expect from an ISO Audit process
o Typical “Gotcha’s”
o Preparing for an audit
ITIL References, Networks, and Web Pages
