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Question 1
Mindavation can help you identify the processes and activities your organisation performs to create value and then define your core service portfolio. This will be your foundation to govern, manage and improve the key activities in your organisation.
Services
Service Management
Helpful Links
- Consultation by a Mindavator
- Enterprise Professional/Consultant to work onsite with your organisation
- Provide information on training courses
- Coaching & Mentoring
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Question 2
Mindavation can help you create service definitions, define service level objectives and agreements to ensure your services are well managed, repeatable and effective. Part of our consulting is to ensure that your service requirements are aligned across your value stream and your service level agreements are supported by your internal operational level agreements and underpinning contracts with third parties.
Services
Benefits Realization Plans
Benefits Realization Roadmaps
Business Process Modelling
Project Management
Project, Program and Portfolio Management
Service Managment
Value Stream Optimization
Helpful Links
- Consultation by a Mindavator
- Enterprise Professional/Consultant to work onsite with your organisation
- Provide information on training courses; Coaching & Mentoring
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Question 3
Mindavation can help you with the adoption of service management practices to ensure your capabilities are focused on outcomes for customers. We can help you change your thinking from managing technical assets to managing business outcomes.
Services
Capability Alignment/Capability Modelling
Governance
Service Management
Helpful Links
- Consultation by a Mindavator
- Enterprise Professional/Consultant to work onsite with your organisation
- Provide information on training courses
- Coaching & Mentoring
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Question 4
Mindavation can help you define and implement your service demand and portfolio management processes. Consistently managing the lifecycle of services from inception to retirement optimises the value you realise from investments in your core capabilities.
Services
Benefits Realization Roadmaps
Monitoring Business Benefits
Outcomes Mapping Workshop
Service Management
Helpful Links
- Consultation by a Mindavator
- Enterprise Professional/Consultant to work onsite with your organisation
- Coaching & Mentoring
Recommended Courses
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Question 5
Mindavation can help you setup Service Catalogue and Request Management processes. This will ensure your services are not just well defined, but also that they are easy to engage with, can be easily configured (using bundles and parameters) and can be delivered on time, with the right quality and with accurate reporting on usage/utilisation, billing and charges.
We also help you shield your customers from service technicalities and help you align your service resource and asset capacity with service demand.
Services
Project Management
Service Management
Value Stream Optimization
Helpful Links
- Consultation by a Mindavator
- Enterprise Professional/Consultant to work onsite with your organisation
- Coaching & Mentoring
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Question 6
Mindavation can help you with setting up service measurement and reporting. This service includes defining KPI’s, metrics and reports for your services, as well as performing customer satisfaction surveys and assessment of cost recovery, activity based costing, asset optimisation.
Services
Benefits Realisation
Benefits Realization Plans
Benefits Realization Roadmaps
Cost Management
Quality Managment Implementation
Helpful Links
- Consultation by a Mindavator
- Enterprise Professional/Consultant to work onsite with your organisation
Recommended Courses
Congratulations, you are well underway to dominate your industry.
Would you like to speak at our next Mindavation investment governance seminar or consider joining our team?
