Mindavation can help you with setting up service measurement and reporting. This service includes defining KPI’s, metrics and reports for your services, as well as performing customer satisfaction surveys and assessment of cost recovery, activity based costing, asset optimisation.
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Service Management
In our organisation it is easy to request services and it is always clear what will be delivered, how and when
Mindavation can help you setup Service Catalogue and Request Management processes. This will ensure your services are not just well defined, but also that they are easy to engage with, can be easily configured (using bundles and parameters) and can be delivered on time, with the right quality and with accurate reporting on usage/utilisation, billing and charges.
We also help you shield your customers from service technicalities and help you align your service resource and asset capacity with service demand.
Our organisation manages the lifecycle of services using demand and portfolio management processes
Mindavation can help you define and implement your service demand and portfolio management processes. Consistently managing the lifecycle of services from inception to retirement optimises the value you realise from investments in your core capabilities.
Delivery of assets is only accepted in our organisation if a service is implemented to sustain those assets across their lifecycle
Mindavation can help you with the adoption of service management practices to ensure your capabilities are focused on outcomes for customers. We can help you change your thinking from managing technical assets to managing business outcomes.
Each service provided in our organisation has a clear definition, ownership, and agreed upon service level targets
Mindavation can help you create service definitions, define service level objectives and agreements to ensure your services are well managed, repeatable and effective. Part of our consulting is to ensure that your service requirements are aligned across your value stream and your service level agreements are supported by your internal operational level agreements and underpinning contracts with third parties.
Work we perform regularly for other parts of our organisation is defined as Services
Mindavation can help you identify the processes and activities your organisation performs to create value and then define your core service portfolio. This will be your foundation to govern, manage and improve the key activities in your organisation.