Service Managment

Service Managment

A government agency was dealing with significant information technology struggles. Their Information Computing Technology (ICT) department wasn’t appropriately meeting the agency’s increasing and quickly changing demands. The proposed solution to address this was to outsource the management and delivery of information technology services. Mindavation, with its extensive outsourcing management, project management and transition experience, was asked to spearhead the effort to select, negotiate, and manage the transition of information technology support from the government agency to the outsourcer.