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We Enable

We Enable

Change Management is one of the core disciplines in managing any type of transformation. Process and Technology are fairly straight forward in terms of design and configuration, but this is very different for People. People can’t be configured and need guidance to adopt new ways of working. Change management is a structured approach to this guidance and it reduces risks like resistance, obstruction, inefficiency, and mistakes, and it also creates buy-…

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Delivering change starts with preparing your business with the information and /or tools it needs to embrace what’s new. So whether you’re upgrading your core Customer Relationship Management System, or simply upgrading the coffee machine in the tearoom, you need to have all of your business readiness activities rolled out.

That change that was meant to deliver all those benefits not live up to expectations? Mindavation has delivered significant (and small) change programs and we can share our scar based learnings on how to leverage all the frameworks, models, tools annd techniques so that your change programs deliver on the expected outcomes and results. We can assess and review what mechanisms, structure, approaches and reporting needed to ensure you stay ontop of the process from the very start of the project all the way through to recognising the expectes benefits annd outcomes.

Organisations invest a significant amount of resources, budget, time and energry in building the mechanisms of change through effective business analysis and project management. These inititaives are deemed succcess if they deliver on time, on budget and to expected scope, or in the agile world a minimal viable product. Delivering these changes also need to ensure that the products and services are introduced and smoothly transitioned into operational state and deliver the outcomes that the organisation is seeking. Enter the change manager and the change managamennt Methodologies and Frameworks to support and embed the changes. Prosci’s ADKAR, Kotter, Lewin, Kolb, DMAIC; Mindavation will work with you to determine which approach will work best within your organisation.

Ensuring that your business is ready for change is vital to ensuring the successful delivery of your project. Before you can engage with the right stakeholders and begin the change journey, you first need to identify who is impacted.
A change impact assessment will explore, analyse and identify the people, systems and processes that will be impacted by the change, both internal and external to your organisation.
Mindavation will be able to help you work through the impact assessment process and help build a strategy for ensuring complete coverage, from requirements elicitation through to business readiness activities.

Business readiness is essential when implementing small or large changes within an organisation. People are creatures of habit and we all get proficient and comfortable with our day-to-day work. So whether you’re upgrading your core Customer Relationship Management System, or simply upgrading the coffee machine in the tearoom, humans generally panic.

Business readiness is all about making sure that the business is READY for the change that’s coming. This can be as simple as getting your staff involved and aware well ahead of time with effective communication, or for the larger transformation implementations, ensuring that information and training sessions are also provided with efficient rollout strategies in place.
Mindavation can help you assess the impacts that the change will have on your organisation and assist with a business readiness plan and rollout strategy.

Coaching and Mentoring are two very distinct and successful approaches leveraged in building and enforcing capability changes in indivduals and team. Mindavation leverages certified Interational Coaching Federation and International Institue of Project Coaching frameworks and tools kits in helping embed capabilities, competencies and mindsets needed across all level of the organisation. Mindavation can evaluatie, design and deliver coaching and/or mentoring programs that not deliver on individual, team and organistional level benefits.

Having clear goals does not automatically warrant great outcomes. Breaking down the end goal, strategic outcomes or mission, into clear outcome streams with intermediate outcomes, like capabilities to be created and all the underpinning initiatives and assumptions, helps to get all stakeholders on the same page. Mindavation’s Outcomes mapping workshops deliver real value fast, as we bring the right people together to make sure nothing gets missed and all dependencies, assumptions and risks are put on the table. The fun of mapping the outcomes together is creating a joint understanding of what is required and why it is important. This is a great change management tool as nothing shows a strategy better than having your agreed organisation specific value roadmap on one sheet of paper.


Understanding the importance of the benefits realisation is essential. If you don’t understand them, how do you think you’ll ever get your senior stakeholders, and anyone else involved in your project, for that that matter, to achieve their organisational goals. The purpose of putting all your benefits realization information – from your baseline data and dependencies to your roadmap – into an actual plan is to have it all in one easily referenced place. Leverage plans Mindavation have created and delivered against to ensure that your project really does achieve what it set out to achieve.

Executives, just little kids, like things laid out clearly because they don’t have a lot of time to wade through piles of detail. They like plans on a page. Which is why a business benefits roadmap always works so well as part of your benefits realisation process. A benefits roadmap is a high level picture or diagram of what needs to be done across the life of the project. It can also show interrelated projects that make up the program of work, with the whole thing showing how it leads to business benefits. Let us help you refine your roadmap, so that you can follow the jout=rney to acheiving successful ourganisational outcomes.

Projects are used to create change. That change can significantly improve the abilities and efficiencies of an organization. Without any proper analysis, attempts to improve the organization can go very badly, resulting in confusion and difficulties in achieving organizational objectives. As a business analyst, you seek to understand the process strengths and the weaknesses your organization uses, and then validate any improvements to be implemented by a project. Mindavation leverages the skillsets, mindsets and tool sets that successful business analysts bring in developing the right change. Allow Mindavation to demonstrate the value Business Analysis can bring to your organisation and change program.

The project professionals challenge is to assist the organisation in determining what the benefits will be and how they can be measured and managed through to realisation. All this is to assure the Sponsor and Executive team that they made the right decision with the business investment. So, how do you do that for projects of all sizes? By utilising a simple business benefits framework for defining business benefits.

When you’re trying to grapple with user demands and market changes, it can be difficult to mentally zoom out and assess your organization’s operations. Business process modeling helps you see the big picture by allowing you to translate your business processes into easily understood pictures. Mindavation can lead you through the most widely used business process modeling diagrams—context, functional flow, cross-functional flow, and flowchart—and demonstrate the value of each one. Mindavattion can empower with the modeling technique, their unique features, explain how to use those technique to create diagrams, and points out how to avoid common pitfalls. Mindavation can also pull it all together for you by comparing process diagrams to help you determine which modeling level and diagrams your orgaination should use to document your organization’s business process.

Communication plans are exactly that; a strategy outlining all of the types of communication, the frequency and the audience where communication is required. Whether you are looking at a weekly newsletter or a quarterly all-staff conference, it’s important to know what you want to communicate, how, when and to whom.
Projects teams will also need to collaborate and work in with existing communication plans that may be in place within an organisation to ensure that the necessary messages are relayed and the audience is not overwhelmed by unstructured information.

Where you measure, you also reveal. The changes you put in place can create visible improvement in your organisation and reveal opportunities for new changes. Mindavation can help you explore items that an evaluation of your changes can reveal including; bottleneck shifts, revealed weaknesses and new found energy for further changes.

Business benefits quickly progress through a lifecycle, and they need to be cared for differently during the various stages of that lifecycle. Mindavation leverages a 4 stage business benefits lifecycle – business benefit definition and analysis, solution design, evaluation of the organizational change management implications and process and user acceptance testing. Allow Mindavation to assist you with desigining and implementing a benefits lifecyle this is right for your organisation.

Stakeholder engagement is not just about making sure you have talked to all the right people, its more about engagement itself. At Mindavation we understand that everyone is an individual and personalities, working styles, communication preferences and cultural differences need to be considered when looking to successfully engage your stakeholders.
We understand the importance of the “What’s in it for me?” approach and can help you receive the necessary buy-in you need from engaged stakeholders.

A large multi-national bank had a problem. Success was pinned against key business change and new international initiatives. While there was risk real attached, the board knew the result was the banks future. Unfortunately, those same programs where now at risk. The pressure was mounting on the bank’s program and project managers who were facing the need to deliver projects of escalating complexity

Change and Business Benefits relate back to how an organization wishes to achieve its strategic objectives. Understanding business benefits assists the decision makers make choices on the most appropriate investments and assists the organisation understand how the benefits need to be implemented and achieved.Today, we are seeing more and more organisations working to understand and articulate benefits in order to validate their business understanding, to prioritise and to ensure the organisation is investing and measuring the right things at the right time in order to achieve their strategic outcomes.
Organisational Change starts by defining the portfolio, program and project objectives and how they align to the organization’s strategic objectives and the benefits they expect to deliver. Benefits identification drives refinements to the business case, which in turn provides the right elements of information to make the right business decisions and to ultimately justify the time, resources and costs to deliver the expected outcomes. Starting this journney without a thorough understanding of how you are going to get there can be reducued by utilising Mindavations team, knowledge, experiences and resources to make your next initiative one to remember.


A strategic project you’re working on is going to require that people change the way they do their work, or who they work with, or what they care about, or how they’re performance is measured, or….. you get the picture! Organizations reach their goals through projects; projects require that people change. BUT – as a wise man once told me, “The only person who really likes change is a wet baby – and even they usually kick and scream throughout the change process!”


How can we help your organisation?